Shipping policy

By placing an order with us, you agree that these terms and conditions and associated policies set out on our Website apply to that order. These terms and conditions do not affect your statutory rights. We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are posted to our Website. Continued use of our Website signifies your acceptance to be bound by the latest terms and conditions.

MAKING A PURCHASE

When you make a purchase from us, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery date for those products. Our order confirmation email is not acceptance of your order by us.
Once payment has been made for the products you have ordered, we will instruct our delivery partner to arrange for the products to be delivered to you and to send you a dispatch email. This email confirms that your order has been accepted by us and that a contract is formed.

We reserve the right not to accept your order. This may be for reasons including where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular product, or the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

AVAILABILITY OF PRODUCTS

We will always try to fulfil orders, but our only responsibility to you if a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.
If a product is « out of stock » we will advise you when you can order it again, provided that you add your email via the section « tell me when it’s available » on our Website.
With our prior written permission, it may be possible for you to hold an order for later purchase. If we give that permission we will do our best to prevent that product being sold to another customer but we cannot guarantee it. In all cases, holding orders will be subject to a limited amount of time.

PRICE

The price of any products will be as quoted on our Website from time to time, except in cases of obvious error. These prices are usually shown in GBP and include UK VAT (if applicable – note that there is currently no UK VAT on clothing or footwear for young children) but exclude delivery costs, which will be added to the total amount due. See the “Delivery Details” section below for more information on this.
We accept payment via PayPal.
Prices shown in any currency that is not GBP may be an approximation at the existing currency exchange rate. The final price you pay will be calculated in accordance with the applicable exchange rate on the day PayPal or your card issuer processes the transaction. Please note that we do not have any control over how much your card issuer may charge for such transactions.
Please note that offers and discounts may not apply to sale items.

DELIVERY DETAILS

All delivery charges shown on our Website or confirmed to you, as charged by our delivery partner, are inclusive of any applicable UK VAT. We collect from you any delivery charges charged by our delivery partner on behalf of our delivery partner and we pass those sums to our delivery partner on your behalf.

We will confirm the day your order is likely to be delivered by email once your order has been dispatched along with a tracking number. Please note that there may be delays in deliveries during busy times. Please allow at least 24 hours before tracking your parcel and if your parcel has not arrived within a reasonable period of time, please notify us by email at contact@manege-en-sucre.com as soon as possible.
Products in stock will generally be sent between 3-5 days for UK delivery and 5 to 7 days for international delivery. Our express delivery service will generally take place within 3 to 5 working days (excluding Saturdays and Bank Holidays) for orders to Europe but this time period may vary depending on your location. However, please note that delivery dates are estimated and are not guaranteed. We will endeavour to notify you by email in the event of a delay.

Any products damaged in transit or any incomplete or incorrect orders need to be reported by email to contact@manege-en-sucre.com within 3 days of receipt so please take care to check your delivery on arrival. Full returns details will be included in your delivery and are described further in the “Rules for returns” section below.

DELIVERY OPTIONS

You can select the standard and express delivery (Europe) via the check-out process.

Standard delivery will generally take place within 5 to 7 working days in UK and 7 to 9 days for international delivery. Express delivery will generally take place within 2 to 3 working days in Europe. The delivery can take few more days depending on the country selected (excluding Saturdays and Bank Holidays).If you would like us to ship to an international address, additional charges for shipping will apply. Local import duties may also apply and be payable by you.

Please contact our customer service team at contact@manege-en-sucre.com if you have any questions regarding international deliveries.